PROCESNI MENADŽMENT KAO SREDSTVO UNAPRJEĐENJA OBUKE NA PRIMJERU PROIZVODNE TVRTKE

This article presents a methodology for training process improvement using process management and a systemic approach to training on the production company example. There is explicated the training process improvement systematically. Concretely, there is identified and presented existing training process (by BPMN graphic language), it is analyzed its appropriateness/efficacy (by experience, customer complaints, and questionnaire method), also are explained supportive measures for operative monitoring and new training process control. Offered methodology for training process improvement can be used in all companies where continuous training processes for new employees are needed. Using process solution this study resolved three research problems and validated three hypotheses: a) customer complaint level, skill level, and satisfaction after training process was not optimal; b) training process is redesigned according to defined weaknesses of the existing training process and according to systemic training approach; c) supporting tools to the new training process are new operative systems of evidence, evaluation, and control. In such a manner it is created a model with training target outcomes (high quality of skills after training process in sense of speed and quality of working performance) by which are generated the presumptions for efficacy improvement on the level of production workers and a production company.