Open AccessQuality Improvement Based on a Process Management Approach, with a Focus on University Student Satisfaction
Publication year - 2016
Publication title -
acta polytechnica hungarica
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.277
H-Index - 34
eISSN - 2064-2687
pISSN - 1785-8860
DOI - 10.12700/aph.13.6.2016.6.5
Subject(s) - quality management , process (computing) , focus (optics) , process management , quality (philosophy) , customer satisfaction , total quality management , computer science , psychology , knowledge management , business , operations management , engineering , marketing , management system , philosophy , physics , optics , epistemology , lean manufacturing , operating system