Open AccessReview of Online Service Recovery Research: From Firm and Customer Perspec-tives
Author(s) -
欣欣 陈
Publication year - 2018
Publication title -
fu wu ke xue he guan li
Language(s) - English
Resource type - Journals
eISSN - 2324-7908
pISSN - 2324-7916
DOI - 10.12677/ssem.2018.71002
Subject(s) - business , service (business) , process management , knowledge management , industrial organization , computer science , marketing