Open AccessService Recovery Effect of Online Retailing: An Empirical Research*
Author(s) -
增民 王
Publication year - 2013
Publication title -
guan li ke xue yu gong cheng
Language(s) - English
Resource type - Journals
eISSN - 2167-664X
pISSN - 2167-6658
DOI - 10.12677/mse.2013.23011
Subject(s) - business , service (business) , empirical research , service recovery , marketing , advertising , service quality , mathematics , statistics