Open AccessThe Virtual Care Experience of Patients Diagnosed With COVID-19
Author(s) -
Freya Raffan,
Teresa Anderson,
Tim Sinclair,
Miranda Shaw,
Sue Amanatidis,
Roshan Thapa,
Sarah Jane Nilsson,
Dianna Jagers,
Andrew Wilson,
Fiona Haigh
Publication year - 2021
Publication title -
journal of patient experience
Language(s) - English
Resource type - Journals
eISSN - 2374-3743
pISSN - 2374-3735
DOI - 10.1177/23743735211008310
Subject(s) - covid-19 , quarantine , isolation (microbiology) , pandemic , health care , virtual patient , medicine , nursing , economic growth , economics , disease , virology , pathology , outbreak , infectious disease (medical specialty) , microbiology and biotechnology , biology
Virtual models of care are seen as a sustainable solution to the growing demand for health care. This paper analyses the experience of virtual care among patients diagnosed with COVID-19 in home isolation or health hotel quarantine using a patient-reported experience questionnaire. Results found that patients respond well to virtual models of care during a pandemic. Lessons learned can inform future developments of virtual care models.