Open AccessThe Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector
Author(s) -
Jamil Hammoud,
Rima M. Bizri,
Ibrahim El Baba
Publication year - 2018
Publication title -
sage open
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.357
H-Index - 32
ISSN - 2158-2440
DOI - 10.1177/2158244018790633
Subject(s) - customer satisfaction , business , service quality , structural equation modeling , dimension (graph theory) , marketing , banking industry , customer retention , reliability (semiconductor) , retail banking , service (business) , quality (philosophy) , competitive advantage , accounting , mathematics , statistics , power (physics) , physics , philosophy , epistemology , quantum mechanics , pure mathematics
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