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Organizations want their employees to be engaged with their work,exhibiting proactive behavior, initiative, and responsibility for personal development.Existing literature has a dearth of studies that evaluate all the three key variablesthat lead to optimal employee performance—critical psychological states (CPSs), workengagement, and personal outcomes. The present study attempts to fill that gap bylinking the variable CPSs (which measures experienced meaningfulness, responsibility,and knowledge of results) with the other two. The study surveyed 359 sales personnel inthe Indian telecom industry and adopted standardized, valid, and reliable instruments tomeasure their work engagement, CPSs, and personal outcomes. Analysis was done usingstructural equation modeling (SEM). Findings indicated that CPSs significantly moderatethe relationship between personal outcomes and work engagement

Moderating Influence of Critical Psychological States on Work Engagement and Personal Outcomes in the Telecom Sector