Open AccessPatient experiences of remote care in a pain service during a pandemic
Author(s) -
Cathy Willcocks,
Deborah LA Joy,
Joseph Seward,
Samantha J. Mills,
Mark Heywood,
Cathy Price
Publication year - 2022
Publication title -
british journal of pain
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.642
H-Index - 15
eISSN - 2049-4645
pISSN - 2049-4637
DOI - 10.1177/20494637221121708
Subject(s) - psychological intervention , medicine , thematic analysis , telemedicine , modalities , scope of practice , service (business) , videoconferencing , telehealth , nursing , qualitative research , health care , multimedia , computer science , social science , economy , sociology , economics , economic growth
In March 2020, Pain Management Services were obliged to cease face-to-face consultations. This abrupt change, in line with recommendations from the British Pain Society, aimed to protect patients and staff and allowed resource re-allocation. Pain services were obliged to switch to remote consultations using Video Tele-Conferencing Technology (VTC) and Remote Consultations (RC) either through telephone or video calls using a variety of media and software applications. Little is known about the patient experience of remotely delivered pain care especially when alternatives are removed. The aim of this work was to understand the patient experience of this necessary switch regarding pain self-management interventions during the initial stages of the COVID-19 pandemic.