Open AccessDriver Configurations for Successful Service Infusion
Author(s) -
Sebastian Forkmann,
Stephan C. Henneberg,
Lars Witell,
Daniel Kindström
Publication year - 2017
Publication title -
journal of service research
Language(s) - Uncategorized
Resource type - Journals
SCImago Journal Rank - 4.434
H-Index - 122
eISSN - 1552-7379
pISSN - 1094-6705
DOI - 10.1177/1094670517706160
Subject(s) - service (business) , process management , business , qualitative comparative analysis , audit , service recovery , service design , service provider , service level objective , process (computing) , service delivery framework , marketing , computer science , service quality , accounting , machine learning , operating system
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