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Re‐invented Government: The New Zealand Experience
Author(s) -
Stace Doug,
Norman Richard
Publication year - 1997
Publication title -
asia pacific journal of human resources
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 33
eISSN - 1744-7941
pISSN - 1038-4111
DOI - 10.1177/103841119703500103
Subject(s) - balanced scorecard , sample (material) , government (linguistics) , public sector , delphi method , delphi , test (biology) , accounting , business , senior management , change management (itsm) , management , public relations , public administration , political science , marketing , economics , computer science , economy , chemistry , philosophy , paleontology , linguistics , chromatography , artificial intelligence , biology , operating system , lean manufacturing
This paper reports on research among a sample of the senior level managers involved in the radical reform of New Zealand's approach to public sector management during the past ten years. Using a modified Delphi technique, the authors explored the emerging consensus from the sample of managers on what features of the change had worked well, and what had worked least well. The authors create a scorecard, showing several positives and a striking negative. They suggest that the real test of re‐invented government and public sector management is a capacity to blend successfully the ‘bard’ (financial and structural) and the ‘softer’ (people) aspects of change.