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Upward Evaluation of Bank Branch Manager's Competence: How to Develop a Measure In‐house
Author(s) -
Avkiran Necmi Kemal,
Turner Lindsay
Publication year - 1996
Publication title -
asia pacific journal of human resources
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 33
eISSN - 1744-7941
pISSN - 1038-4111
DOI - 10.1177/103841119603400303
Subject(s) - competence (human resources) , scrutiny , business , performance appraisal , survey instrument , psychology , knowledge management , management , operations management , accounting , marketing , computer science , social psychology , political science , economics , law
The study develops an instrument to measure the key competencies found in successful bank branch managers. Three dimensions comprised of 45 items define the final managerial competence instrument. The method calls for appraisal of a branch manager's competence by immediate subordinates (upward evaluation). The questionnaire has been extensively pretested within the trading bank hosting the study, where views of managers and supervisors at various levels were solicited. Scrutiny of dimensions or items comprising the instrument would have diagnostic value in examining management of a branch. Further, the questionnaire can also be used as a feedback instrument for improving the practices of branch managers.