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Building an Integrated Approach to Performance Management Using Critical Incident Technique
Author(s) -
Fenwick Marilyn,
Cieri Helen
Publication year - 1996
Publication title -
asia pacific journal of human resources
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 33
eISSN - 1744-7941
pISSN - 1038-4111
DOI - 10.1177/103841119603300307
Subject(s) - performance appraisal , performance management , human resource management , process management , knowledge management , computer science , human resources , training and development , organizational performance , resource (disambiguation) , organizational behavior management , selection (genetic algorithm) , operations management , management science , business , organizational behavior and human resources , management , engineering , marketing , artificial intelligence , computer network , economics
The development of a consistent, integrated human resource performance management strategy has been advocated by both academics and practitioners. This article proposes a model of the role of Critical Incident Technique (CIT) in the organizational integration of performance management. CIT provides qualitative performance data across a range of human resource management activities, including job analysis, selection, performance appraisal, and training and development. A chain of such feedback systems has been identified as facilitating integration of staff performance management with organizational strategy and other processes. The ensuing discussion reviews the development of CIT and evaluates applications of the approach. The paper concludes that such a behavioural approach, despite some caveats, appears to have broad applicability to performance management.