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Employers' perceptions of claims/injury management and rehabilitation in South Australia
Author(s) -
RobertsYates D. Christine
Publication year - 2006
Publication title -
asia pacific journal of human resources
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 33
eISSN - 1744-7941
pISSN - 1038-4111
DOI - 10.1177/1038411106058705
Subject(s) - rehabilitation , business , context (archaeology) , human resource management , work (physics) , human resources , intervention (counseling) , operations management , public relations , marketing , management , nursing , medicine , economics , political science , engineering , physical therapy , mechanical engineering , paleontology , biology
This paper discusses from the employer's point of view some of the practical considerations that need to be taken into account once a WorkCover claim has been registered by an employee in South Australia. Much time, energy, commitment and financial resources by human resource personnel are devoted to accomplishing rehabilitation and return‐to‐work objectives, yet employers' views appear to be an area of comparatively little research. Effective risk management, early intervention, a commitment by the injured worker to return to work, a non‐adversarial context and competent injury/rehabilitation management at the worksite are critical factors to an early return to work. Clear communication and a rigorous quality service performance by the medical and vocational providers are seen by employers and human resource management as influencing successful rehabilitation and successful return‐to‐work outcomes. This paper presents some of the common concerns of the employers as major stakeholders, particularly as rehabilitation and return to work is a core function of human resource management; it also sets out some elements that should improve system performance and outcomes.