A model of an agile organization designed to better manage the COVID-19 crisis | Zendy

Fabrice Brunet | Zendy; Kathy Malas | Zendy; Danielle Fleury | Zendy

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A model of an agile organization designed to better manage the COVID-19 crisis

Author(s) -

Fabrice Brunet,

Kathy Malas,

Danielle Fleury

Publication year - 2020

Publication title -

healthcare management forum

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.418

H-Index - 16

eISSN - 2352-3883

pISSN - 0840-4704

DOI - 10.1177/0840470420980478

Subject(s) - agile software development , flexibility (engineering) , business , adaptability , covid-19 , knowledge management , crisis management , crisis response , creativity , process management , organizational structure , health care , public relations , computer science , management , political science , medicine , economic growth , economics , disease , pathology , infectious disease (medical specialty) , law

COVID-19 strongly hit healthcare organizations due to three factors: the lack of knowledge of this new virus, the fear of the people, and the continuous modifications in the management of the crisis. This situation required flexibility and adaptability of organizations, as our university health centre demonstrated. It relied on a decentralized model of management based on three pillars: a culture of innovation and creativity, an agile organizational structure, and an open innovation ecosystem and network. These assets were already developed prior to the onset of COVID-19 and helped our organization to better respond to the crisis.

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