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In 2020, the COVID-19 global pandemic forced probation departments to change their practices overnight. The phenomenon presented many challenges for probation departments but also opened avenues for innovation and changes in attitudes toward supervision practices. We surveyed adult and juvenile probation departments in the entire state of Texas, specifically targeting management and supervisory personnel, officers with caseloads, including court officers, and information technology personnel ( N = 1,353). Our goals of this research included not only obtaining information about operational changes made because of the pandemic but also gauging attitudes toward these changes and the future of probation. We understood operational changes were inevitable, thus findings of significant operational changes were not surprising. We found that probation personnel were open to changes in operational procedures and that the pandemic spurred innovation and widespread acceptance in the use of technology for a variety of activities going forward that may not have been accepted prior to the pandemic.

COVID-19's Impact on Probation Professionals’ Views About Their Roles and the Future of Probation