Open AccessTotal Quality Management Application on Services Quality at The Information and Complaints Service of Directorate General of Taxation
Author(s) -
Eko Suwarno,
Muhammad Sabil Muttaqin,
Titiek Puspitasari
Publication year - 2021
Publication title -
nusantara science and technology proceedings
Language(s) - English
Resource type - Conference proceedings
DOI - 10.11594/nstp.2021.1048
Subject(s) - public sector , business , private sector , total quality management , quality (philosophy) , service (business) , complaint , service quality , corporate governance , tertiary sector of the economy , marketing , process management , finance , economics , economic growth , philosophy , economy , epistemology , political science , law