Open AccessQuality of provider-client interaction in a reproductive health clinic in Isabela, Philippines
Author(s) -
Rosalinda S. Guingab,
Pedrita Nayga Medrano
Publication year - 2021
Publication title -
international journal of public health science
Language(s) - English
Resource type - Journals
eISSN - 2620-4126
pISSN - 2252-8806
DOI - 10.11591/ijphs.v10i3.20834
Subject(s) - empathy , sympathy , quality (philosophy) , health care , nursing , perception , government (linguistics) , health facility , reproductive health , family medicine , medicine , psychology , social psychology , health services , environmental health , population , political science , linguistics , epistemology , neuroscience , law , philosophy
The quality of provider-interaction determines client satisfaction and decision to seek health care. This research aimed to determine the women clients’ perception of their quality of interaction with the health care providers in a government reproductive health clinic in one of the municipalities in northern Philippines. Respondents consisted of 30 pregnant women who had visited the clinic for prenatal health care check-up were interviewed. A structured questionnaire and a semi-structured guided for probing served as the study’s research instruments. Women perceived the health care providers to possess good communication skills, and had displayed behavior that showed a regard for them. However, the providerinteraction was considered to be unilinear, with the provider perceived to have dominated the interface, The women also perceived only a somewhat evident show of sympathy/empathy. Hostile words were heard frequently. Creation of a two-way interaction with respect for their clients must be considered by the health care providers. Policies must also be formulated to improve the quality of provider-client interaction inside reproductive health clinics.