Open AccessEffects of Relationship Quality on Citizen Intention Use of E-government Services: An Empirical Study of E-government System
Author(s) -
Berlilana Berlilana,
Taqwa Hariguna,
Min-Tsai Lai
Publication year - 2018
Publication title -
international journal of electrical and computer engineering
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.277
H-Index - 22
ISSN - 2088-8708
DOI - 10.11591/ijece.v8i6.pp5127-5133
Subject(s) - e government , credibility , usability , government (linguistics) , quality (philosophy) , empirical research , service quality , psychology , antecedent (behavioral psychology) , service (business) , business , public relations , social psychology , political science , marketing , computer science , information and communications technology , world wide web , mathematics , linguistics , philosophy , statistics , epistemology , human–computer interaction , law
This study aims to explain the concept of relationship quality on citizen intention use of e-Government service. We have built 5 hypotheses. The result of 5 hypotheses is positive and significant impact. In building citizen relationship, we build two antecedent they are perceived e-Government usability and perceived e-Government credibility. The method we use in this research is empirical, with 366 valid respondents.