Open AccessFrom IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks
Author(s) -
Lamia Moudoubah,
Abir El Yamami,
Khalifa Mansouri,
Mohammed Qbadou
Publication year - 2021
Publication title -
international journal of power electronics and drive systems/international journal of electrical and computer engineering
Language(s) - English
Resource type - Journals
eISSN - 2722-2578
pISSN - 2722-256X
DOI - 10.11591/ijece.v11i6.pp5292-5300
Subject(s) - information technology infrastructure library , cobit , it service management , process management , clarity , financial management for it services , knowledge management , corporate governance , service (business) , computer science , domain (mathematical analysis) , ontology , process (computing) , service delivery framework , service management , business , information technology , marketing , cloud computing , supply chain management , philosophy , mathematics , cloud computing security , mathematical analysis , chemistry , operating system , biochemistry , epistemology , security information and event management , supply chain , finance
Some companies have achieved better performance as a result of their IT investments, while others have not, as organizations are interested in calculating the value added by their IT. There is a wide range of literature that agrees that the best practices used by organizations promote continuous improvement in service delivery. Nevertheless, overuse of these practices can have undesirable effects and unquantified investments. This paper proposed a practical tool formally developed according to the DSR design science approach, it addresses a domain relevant to both practitioners and academics by providing IT service governance (ITSG) domain model ontology, concerned with maximizing the clarity and veracity of the concepts within it. The results revealed that the proposed ontology resolved key barriers to ITSG process adoption in organizations, and that combining COBIT and ITIL practices would help organizations better manage their IT services and achieve better business-IT alignment.