Open AccessA DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management
Author(s) -
Azin Karami,
Hadi Shirouyehzad,
Milad Asadpour
Publication year - 2021
Publication title -
journal of healthcare engineering
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.509
H-Index - 29
eISSN - 2040-2309
pISSN - 2040-2295
DOI - 10.1155/2021/6654600
Subject(s) - total quality management , data envelopment analysis , business , process management , order (exchange) , competitive advantage , knowledge management , quality (philosophy) , organizational performance , computer science , operations management , marketing , engineering , mathematics , statistics , philosophy , finance , epistemology , service (business)
Total quality management (TQM) and knowledge management (KM) play a significant role in improving the situation of the organization and creating and maintaining competitive advantage (CA). Therefore, harmonizing TQM and KM with the organizational goals and performance leads to the organization's greater capabilities. The current paper presents a decision support framework to evaluate the performance of organizations based on the success factors (SFs) of TQM and KM using the BCC model of data envelopment analysis (DEA). The SFs of KM are considered as input and the SFs of TQM are considered as output of the BCC model, and the efficiency scores of five pharmaceutical companies in Esfahan, Iran, are obtained. The results show that, among the aforementioned companies, three companies were recognized as efficient, while two of them were introduced as inefficient companies. Furthermore, in order to provide more recommendations for the managers of these companies, two area charts according to SFs of TQM and KM were drawn, and the results were analyzed and discussed.