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What will the future bring?
Author(s) -
Waters Adele
Publication year - 2017
Publication title -
veterinary record
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.261
H-Index - 99
eISSN - 2042-7670
pISSN - 0042-4900
DOI - 10.1136/vr.j1749
Subject(s) - citation , computer science , library science , world wide web , information retrieval
TODAY thousands of small animal vets are gathered in Birmingham learning about new techniques and sharing best practice at the BSAVA's congress.It is 60 years since the organisation launched with a mission to serve vets who treat companion animals and a membership fee of 2 guineas.So what will the next 10 years bring? I spoke to vets and industry figures to gauge their predictions. Here I present their top 10.An ‘always on’ culture means clients expect to get a prompt service, when they want it and are increasingly likely to make a noise on social media if they don't get it.Customers will increasingly review vet services using online review sites, Facebook or Twitter and those practices that aren't consumer led will be in trouble. Practices that offer a high quality and personalised service with perhaps different payment options, competitive prices, continuity of care and quick access will do well.Rising client expectations will continue to drive up higher service standards. This will be reinforced by recognised accreditation – the RCVS Practice Standards Scheme – and the profession adopting a more evidence-based approach to delivering care.Recent years have seen significant disruption of the UK veterinary practice …