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Managing customer service
Author(s) -
Paget Zoe
Publication year - 2015
Publication title -
veterinary record
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.261
H-Index - 99
eISSN - 2042-7670
pISSN - 0042-4900
DOI - 10.1136/vr.h1031
Subject(s) - business , customer service , customer care , marketing , customer advocacy , service (business) , service quality
Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's directors