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Coping with client complaints
Publication year - 2009
Publication title -
veterinary record
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.261
H-Index - 99
eISSN - 2042-7670
pISSN - 0042-4900
DOI - 10.1136/vr.165.19.2
Subject(s) - complaint , coping (psychology) , psychology , coping behavior , medicine , clinical psychology , political science , law
Many new vets fear receiving a letter from the RCVS professional conduct department following a complaint made by a client. John Remnant, Junior Young Vet Network Representative, describes what happened to him, and gives some advice on what to do.