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Dealing with the informed client
Author(s) -
Chitty John
Publication year - 2006
Publication title -
in practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.211
H-Index - 25
eISSN - 2042-7689
pISSN - 0263-841X
DOI - 10.1136/inpract.28.5.290
Subject(s) - sight , ideal (ethics) , face (sociological concept) , internet privacy , public relations , computer science , sociology , law , political science , social science , physics , astronomy
KNOWLEDGEABLE clients can give as much as they take from veterinary practice, but sometimes they arrive in disguise. If your heart sinks at the sight of an eager face, beaming above a sheaf of website print‐outs, read on ‐ you could be missing out on an opportunity. John Chitty explains how such visitors, correctly handled, can become ideal practice clients and valuable sources of information in themselves.