z-logo
Premium
Net promoter scores: monitoring practice performance
Author(s) -
Mackintosh Darren
Publication year - 2015
Publication title -
in practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.211
H-Index - 25
eISSN - 2042-7689
pISSN - 0263-841X
DOI - 10.1136/inp.h2645
Subject(s) - measure (data warehouse) , clinical practice , net (polyhedron) , quality (philosophy) , medicine , psychology , computer science , business , operations management , data mining , mathematics , family medicine , engineering , physics , geometry , quantum mechanics
One of the most effective and robust methods of measuring a practice's performance and the quality of its customers' experience is with a Net Promoter Score. Darren Mackintosh explains the importance of this measure and how it can be calculated, to increase recommendations and bring in new clients.

This content is not available in your region!

Continue researching here.

Having issues? You can contact us here