Premium
Net promoter scores: monitoring practice performance
Author(s) -
Mackintosh Darren
Publication year - 2015
Publication title -
in practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.211
H-Index - 25
eISSN - 2042-7689
pISSN - 0263-841X
DOI - 10.1136/inp.h2645
Subject(s) - measure (data warehouse) , clinical practice , net (polyhedron) , quality (philosophy) , medicine , psychology , computer science , business , operations management , data mining , mathematics , family medicine , engineering , physics , geometry , quantum mechanics
One of the most effective and robust methods of measuring a practice's performance and the quality of its customers' experience is with a Net Promoter Score. Darren Mackintosh explains the importance of this measure and how it can be calculated, to increase recommendations and bring in new clients.