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Creating a unified team‐training system: one practice's journey
Author(s) -
Watkins Liz
Publication year - 2015
Publication title -
in practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.211
H-Index - 25
eISSN - 2042-7689
pISSN - 0263-841X
DOI - 10.1136/inp.h1933
Subject(s) - training (meteorology) , customer service , service (business) , front (military) , management , medical education , business , medicine , engineering , marketing , mechanical engineering , geography , meteorology , economics
It is important to have uniform customer service policies, but few training programmes are aimed at entire practice teams. Liz Watkins recounts how her practice, convinced of the need to present a unified front, developed its own.