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Next generation telecoms for crisis management
Author(s) -
Grossart Dawn,
Greenshaw John
Publication year - 2013
Publication title -
in practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.211
H-Index - 25
eISSN - 2042-7689
pISSN - 0263-841X
DOI - 10.1136/inp.f365
Subject(s) - business , telecommunications , phone , business continuity , quality (philosophy) , operations management , computer science , computer security , economics , philosophy , linguistics , epistemology
Client communications and effective telecoms are practice essentials. However, with many businesses being served by older phone systems, it's easy to miss out on developments which can make significant improvements to the practice's business continuity, efficiency and the quality of client contact, as Dawn Grossart and John Greenshaw explain.