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The practice telephone system 1. Handling inquiries
Author(s) -
Taylor John
Publication year - 2010
Publication title -
in practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.211
H-Index - 25
eISSN - 2042-7689
pISSN - 0263-841X
DOI - 10.1136/inp.c1872
Subject(s) - phone , customer service , business , service (business) , telecommunications , computer science , marketing , philosophy , linguistics
In a world where good customer service is paramount, having the right telephone system in the practice is important. Here, John Taylor looks at the current technologies available and how to implement them to optimise the handling of inquiries. A second article, to be published in the June issue of In Practice , will discuss existing and emerging technologies to help identify the best type of phone system for your practice and your budget.