Open AccessKonsepsual Model Bagi Mengukur Kualiti Perkhidmatan Perpustakaan Akademik
Author(s) -
Che Azlan Taib
Publication year - 2018
Publication title -
sains humanika
Language(s) - English
Resource type - Journals
ISSN - 2289-6996
DOI - 10.11113/sh.v9n1.1.1392
Subject(s) - goodness of fit , reliability (semiconductor) , plan (archaeology) , psychology , statistics , computer science , mathematics , knowledge management , operations management , engineering , geography , physics , power (physics) , archaeology , quantum mechanics
The Ninth Malaysia Plan (RMK-9) is the second phase of a national mission toachieve Vision 2020. The Eleventh Malaysia Plan (RMK-11), 2016-2020, is the latestfive-year development plan towards realizing Vision 2020. One of the core the main is toincrease knowledge and innovation and nurture first class mentality among Malaysians.Higher Education Institutions (HEIs) have a big responsibility to realize this vision.Thus, learning assessment instruments analyzed by Asif and Searcy should be improved tomake it more comprehensive and relevant to current needs. For this purpose, an empiricalstudy was conducted in which the data accessed across multiple groups of library user’sbackground from 5 HEIs (private and public) in the north of Peninsular Malaysia. Thisstudy involved 381 respondents as the sample. The reliability tests through 3 criteriadisplayed the internal consistencies of the seven factors were satisfactorily (α=0.70):Coefficient Alpha (CA), Corrected Item-Total Correlation (CITC) and Alpha if ItemDeleted (IID). It shows all constructs have to comply with three criteria, namely CA,CITC and the IID. Meanwhile for the content validity views of experts was conducted. Allcomments have been improved before final questionnaire distributed. As a conclusion, theresult indicated that the model was highly goodness fit for measuring library services,and all dimensional constructs supported the proposed theoretical model.