Open AccessA CONCEPTUAL PAPER ON THE INFLUENCE OF MUTUAL RESPECT ON LEADER-SUBORDINATE RELATIONSHIP IN THE MALAYSIAN PUBLIC SERVICES
Author(s) -
Syahrir Rahman,
Nomahaza Mahadi
Publication year - 2021
Publication title -
journal of science, technology and innovation policy
Language(s) - English
Resource type - Journals
ISSN - 2550-2018
DOI - 10.11113/jostip.v7n2.89
Subject(s) - hierarchy , perspective (graphical) , reciprocal , affect (linguistics) , social psychology , psychology , public relations , position (finance) , customer relationship management , service (business) , business , marketing , political science , linguistics , philosophy , communication , finance , artificial intelligence , computer science , law
Respect has a crucial role in a dyadic relationship, especially between leader and subordinate, because of the reciprocal costs in the relationship when respect is gained or earned. Leaders can be respected because of their position or fair treatment given to their subordinates. Respect has been featured in the leadership literature; however, few touches on the perspective of mutuality in respect, especially in a dyadic leader-subordinate relationship. The impact of the leader-subordinate relationship is significant in the Malaysian public services, as the scheme of grades determines the employees’ hierarchy. The Malaysian public services organizations' issues often arise from employees’ behavior and working relationships that affect their delivery. A high exchange of the dyadic leader and subordinate relationship correlated with desirable outcomes such as positive performance and attitudinal outcomes. One of the significant elements of the subordinates’ response is the attitude of respect towards the leader. Hence, this paper aimed to investigate the influence of mutual respect on the leader-subordinate working relationship in the public services that has implications for performance and service delivery.