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Collaboration among eldercare workers: barriers, facilitators and supporting processes
Author(s) -
Jakobsen Louise M.,
Albertsen Karen,
Jorgensen Anette F. B.,
Greiner Birgit A.,
Rugulies Reiner
Publication year - 2018
Publication title -
scandinavian journal of caring sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.678
H-Index - 66
eISSN - 1471-6712
pISSN - 0283-9318
DOI - 10.1111/scs.12558
Subject(s) - danish , nursing , focus group , social work , quality (philosophy) , psychology , medicine , business , political science , philosophy , linguistics , epistemology , marketing , law
To retain qualified care workers and to ensure high‐quality care for residents in eldercare homes, well‐functioning collaboration among care workers is pivotal. This study aims to identify barriers and facilitators of collaboration among eldercare workers and to describe the processes leading to well‐functioning collaboration. We collected focus group data from 33 eldercare workers from seven Danish eldercare homes. We found that collaboration was hampered by a number of formal and informal divisions among care workers. To ensure well‐functioning collaboration, social and professional relations among care workers needed to be dealt with actively by care workers and by managers. The analysis showed that managers are essential for creating a well‐functioning framework around the collaboration between care workers by providing guidelines and procedures for working across various divisions, by being attentive to care workers and taking decisive action when needed and by dealing with conflicts in the workgroups.