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Development and validation of N eonatal S atisfaction S urvey – NSS‐13
Author(s) -
Hagen Inger H.,
Vadset Tove B.,
Barstad Johan,
Svindseth Marit F.
Publication year - 2015
Publication title -
scandinavian journal of caring sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.678
H-Index - 66
eISSN - 1471-6712
pISSN - 0283-9318
DOI - 10.1111/scs.12156
Subject(s) - population , medicine , anxiety , family medicine , psychology , nursing , environmental health , psychiatry
Aims The purpose of this study was to develop and validate a survey to investigate parents' satisfaction with neonatal wards in a population of parents of children with a gestation age of ≥24 weeks to 3 months after full‐term birth. Method We explored the literature and conducted three focus groups: two with expert health personnel and one with parents. We tested the survey in a parent population ( N = 105) and report the different stages in the validation process along with the full survey, the N eonatal S atisfaction S urvey – 13 categories ( NSS ‐13). Results We found 13 subcategories in the N eonatal S atisfaction S urvey. The subcategories measure parents' satisfaction with neonatal units based on staff, admission, nurses, anxiety, siblings (parents' perceptions of caring for the siblings of the newborn), information, timeout, doctors, facilities, nutrition, preparation for discharge, trust and visitors. Each subcategory showed acceptable internal consistency. The full version of the N eonatal S atisfaction S urvey presents 69 items, and each subcategory contains two to eleven items. Conclusion The N eonatal S atisfaction S urvey seems suitable to measure parents' satisfaction with neonatal units and can be used in full, but it can also measure subcategories. P arents' satisfaction with neonatal units can be used to improve the quality in such wards. We consider this study as the first in a series to validate the NSS ‐13. The full survey with subcategories is presented in this paper.