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Learning to deal constructively with troubled conscience related to care providers' perceptions of deficient teamwork in residential care of older people – a participatory action research study
Author(s) -
EricsonLidman Eva,
Strandberg Gunilla
Publication year - 2015
Publication title -
scandinavian journal of caring sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.678
H-Index - 66
eISSN - 1471-6712
pISSN - 0283-9318
DOI - 10.1111/scs.12152
Subject(s) - conscience , teamwork , nursing , asset (computer security) , action (physics) , participatory action research , psychology , perception , intervention (counseling) , burnout , medicine , sociology , physics , computer security , quantum mechanics , political science , computer science , anthropology , law , neuroscience , clinical psychology
Conscience can be perceived as an asset that helps care providers to provide good care, but it can also be a burden that generates stress of conscience (stress related to a troubled conscience). Participatory action research ( PAR ) has been shown to be successful in supporting care providers in residential care of older people to learn to deal with their troubled conscience in challenging and demanding care situations. The aim of the study was to describe an intervention process to assist care providers in residential care of older people to constructively deal with their troubled conscience related to perceptions of deficient teamwork. The study design was grounded in PAR . Nine enrolled nurses ( EN s), two nursing aids ( NA s), one Registered Nurse ( RN ) and their manager participated in 12 PAR sessions. All sessions were tape‐recorded, and a domain analysis of the transcriptions was performed. Findings show that a PAR ‐based intervention can support care providers to understand, handle and take measures against deficient teamwork. Using troubled conscience as a driving force can increase the opportunities to improve quality of care in residential care for older people. During the PAR process, participants raised their awareness of the need to view the team in a wider sense and that the manager and the Registered Nurse should also be members of the team to improve team outcome. To improve clinical practice, we suggest that teams in residential care of older people should be enabled to share and reflect on challenging situations that generate troubled conscience. However, as shown in this study, care providers might need support in order to facilitate and promote sharing and reflecting on what their conscience tells them.