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Patient satisfaction with electronic medical/health record: a systematic review
Author(s) -
Liu Jialin,
Luo Li,
Zhang Riu,
Huang Tingting
Publication year - 2013
Publication title -
scandinavian journal of caring sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.678
H-Index - 66
eISSN - 1471-6712
pISSN - 0283-9318
DOI - 10.1111/scs.12015
Subject(s) - patient satisfaction , inclusion (mineral) , medline , medicine , health care , electronic medical record , electronic health record , family medicine , medical education , nursing , psychology , social psychology , political science , law , economics , economic growth
Rationale and aim Facilitators and barriers to satisfaction after implementation of the electronic medical/health record ( EMR / EHR ) are important to understand as patient satisfaction is linked with improvement in health care and meaningful use of EMR / EHR . The objectives of this systematic review were to evaluate patient satisfaction after implementation and to synthesize available factors regarding the estimates of the patient satisfaction with EMR / EHR . These factors may help vendors to better design EMR / EHR and to assist in providing direction for progression of research in this field. Methods Data sources for the study included reports of studies from the M edline, O vid, S pringerlink, EBSCO host, E mbase and W iley O nline L ibrary, and searching of bibliographies of review and other articles. Our inclusion criteria were the descriptions of patient satisfaction after implementation of EMR / EHR . Results Searching the online database resulted in 1425 articles and 58 articles from reference lists. After removing duplicates and assessing against the selection criteria, 41 articles were for further full‐text review. After careful analysis, 33 articles were excluded. Eventually, a total of eight articles met inclusion criteria and were assessed. Conclusions These studies showed a positive patient satisfaction with EMR / EHR , but more rigorous studies should be carried out to more precisely quantify and describe the impact of EMR / EHR on patient satisfaction. Due to many factors influencing patient satisfaction with EMR / EHR , more research is needed to understand these factors before more concrete measurements of satisfaction can be developed to help researchers develop effective evaluation satisfaction.