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Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda
Author(s) -
de Geus Christa J. C.,
Ingrams Alex,
Tummers Lars,
Pandey Sanjay K.
Publication year - 2020
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/puar.13141
Subject(s) - public service motivation , public sector , organizational citizenship behavior , bureaucracy , public relations , public service , citizenship , political science , sociology , business , organizational commitment , politics , law
Abstract This article presents a systematic literature review of organizational citizenship behavior (OCB) in the public sector. The findings show that although OCB is gaining more attention in the public sector, research often does not take specific public sector characteristics or concepts into account. Based on the available evidence, the authors develop a framework of antecedents, outcomes, mediators, and moderators of OCB. Three areas for future research are recommended: (1) regarding theory: link OCB to public sector concepts such as bureaucratic red tape, public leadership, and public service motivation; (2) regarding research designs: use stronger survey designs, experiments, and case studies and devote more attention to cross‐sectoral and cross‐country differences; and (3) regarding the consequences of OCB: address the gap in our knowledge of how OCB has an impact on public organizations, including negative impacts .