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Public Sector Governance Reform and the Motivation of Street‐Level Bureaucrats in Developing Countries
Author(s) -
Zarychta Alan,
Grillos Tara,
Andersson Krister P.
Publication year - 2019
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/puar.13132
Subject(s) - decentralization , bureaucracy , corporate governance , socialization , public administration , political science , sociology , economics , politics , management , law , social science
This article draws on health sector reform in Honduras to examine the mechanisms through which governance reforms shape the behavior of street‐level bureaucrats. It combines insights from behavioral public administration with original data from lab‐in‐the‐field workshops conducted with more than 200 bureaucrats to assess the relationship between decentralization and motivation. Findings show strong evidence that motivation, measured as self‐sacrifice, is higher among bureaucrats in decentralized municipalities compared with bureaucrats in comparable centrally administered municipalities. Increased motivation is most pronounced in decentralized systems led by nongovernmental organizations compared with those led by municipal governments or associations. Additionally, the evidence suggests that higher motivation is related to changes in the composition of staff rather than socialization or changes among existing staff. Overall, this research helps move beyond indiscriminate calls for decentralization by highlighting the interplay between reform design and bureaucratic behavior, as well as the limitations of governance reforms in motivating more experienced bureaucrats .