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Collaborative Innovation, New Technologies, and Work Redesign
Author(s) -
Lindsay Colin,
Findlay Patricia,
McQuarrie Johanna,
Bennie Marion,
Corcoran Emma Dunlop,
Van Der Meer Robert
Publication year - 2017
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/puar.12843
Subject(s) - extant taxon , work (physics) , public sector , business , knowledge management , service innovation , service (business) , public relations , service delivery framework , quality (philosophy) , marketing , political science , engineering , computer science , mechanical engineering , evolutionary biology , law , biology , philosophy , epistemology
Stakeholders agree on the need to promote innovation in work organization in public services. This article deploys the concept of collaborative innovation to discuss employees' and managers' experiences of a major technology‐driven work redesign project within National Health Service pharmacy services in Scotland. The authors draw on extant literature on New Public Management (NPM) and collaborative approaches to innovation to frame more than 40 in‐depth interviews with managers and employees. They find that key components of collaborative innovation—related to joint problem‐solving, interdisciplinary working, and mutual learning—were important to the success of the redesign project and had positive impacts on job quality for some employees. The authors argue that researchers and policy makers should look beyond NPM‐driven models that have dominated some areas of the public innovation literature to consider the potential added value of collaborative innovation to improving both work and service delivery in the public sector .