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Patient safety and staff competence in managing challenging behavior based on feedback from former psychiatric patients
Author(s) -
Tölli Sirpa,
Kontio Raija,
Partanen Pirjo,
HäggmanLaitila Arja
Publication year - 2020
Publication title -
perspectives in psychiatric care
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.538
H-Index - 35
eISSN - 1744-6163
pISSN - 0031-5990
DOI - 10.1111/ppc.12493
Subject(s) - competence (human resources) , nursing staff , nursing , core competency , perception , qualitative research , medicine , psychology , content analysis , social psychology , social science , marketing , neuroscience , sociology , business
Purpose This study aimed to describe the perceptions and lived experiences of former psychiatric patients of their own and/or co‐patients’ behavior that nursing staff has regarded as challenging and that has resulted in behavior management. Design and Methods An explorative‐descriptive qualitative design with video vignettes, semistructured interviews, and abductive content analysis. Findings Many reasons for different kinds of patient behavior that were considered challenging by staff were identified. Delivering care based on patients’ needs was identified as core staff competence. Practice Implications Findings can be utilized when pursuing restraint reduction in psychiatric care by enhancing staff competence.