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Emergency psychiatric services in Roozbeh Hospital: A qualitative study of the staff's experiences
Author(s) -
Motamed Mahtab,
Yahyavi Seyyed Taha,
Sharifi Vandad,
Alaghbandrad Javad,
Aghajannashtaei Farinaz
Publication year - 2019
Publication title -
perspectives in psychiatric care
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.538
H-Index - 35
eISSN - 1744-6163
pISSN - 0031-5990
DOI - 10.1111/ppc.12348
Subject(s) - triage , focus group , qualitative research , nursing , content analysis , medicine , psychiatric hospital , ambiguity , medical emergency , psychiatry , psychology , sociology , linguistics , philosophy , anthropology , social science
Purpose This study aims to explore how psychiatric residents and nurses experience the conditions of psychiatric emergency services. Design and Methods This qualitative study was carried out using content analysis. Data were collected through unstructured interviews conducted during three focus groups. Findings The results of the focus groups were classified into the following five categories of issues influencing the staff's experiences: repetitive problems, long wait times, ambiguity, insecurity, and stability. Practice Implications Improving the staff's communication skills and educating them on how to manage violence, establishing a well‐functional system of triage, and optimizing bed management and discharge planning are among several potential strategies that might be considered to improve the quality of care in psychiatric emergency services.