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Being Accountable or Filling in Forms: Managers and Clinicians' Views About Communicating Risk
Author(s) -
Clancy Leonie,
Happell Brenda
Publication year - 2017
Publication title -
perspectives in psychiatric care
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.538
H-Index - 35
eISSN - 1744-6163
pISSN - 0031-5990
DOI - 10.1111/ppc.12135
Subject(s) - documentation , accountability , risk management , mental health , bureaucracy , nursing , exploratory research , psychology , service (business) , medicine , qualitative research , public relations , business , sociology , psychiatry , marketing , political science , social science , finance , politics , computer science , anthropology , law , programming language
Purpose Assessment, documentation, and prevention of risk are central to mental health services. However, there is a paucity of research examining how risk is perceived by key stakeholders including managers and clinicians. Design and Methods Qualitative, exploratory design. In‐depth interviews were held with 22 senior managers and 21 clinicians. Findings Communicating risk was a major theme to emerge. For managers, accountability was a primary consideration in communicating risk and therefore influential over nursing practice. Clinicians were more likely to view the organizational processes of communicating risk as a bureaucratic exercise. Practice Implications The significant difference between managers and clinicians is problematic for achieving consumer‐focused mental health service delivery, a more critical approach to risk is essential in preserving the therapeutic relationship.