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Beyond co‐production: Value creation and public services
Author(s) -
Osborne Stephen P.,
Nasi Greta,
Powell Madeline
Publication year - 2021
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/padm.12718
Subject(s) - production (economics) , public value , value creation , value (mathematics) , co creation , business , public service , process (computing) , service (business) , public management , marketing , process management , public relations , industrial organization , economics , political science , computer science , microeconomics , machine learning , operating system
Abstract This paper argues for the need to go beyond appreciating co‐production as a stand‐alone process. Rather it offers a holistic model of value creation for public services, by integrating insights from both the public administration and management and the service management and marketing literatures. The components of this model are the loci, elements, and processes of value creation. Co‐production is located within this model but only as one process, not as the pre‐eminent one. The implications of this new model for public management theory and practice are explored.