Premium
The impact of high‐quality workplace relationships in public organizations
Author(s) -
Caillier James Gerard
Publication year - 2017
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/padm.12328
Subject(s) - quality (philosophy) , association (psychology) , job stress , psychology , social psychology , business , public relations , job satisfaction , political science , philosophy , psychotherapist , epistemology
Research has long found that high‐quality workplace relationships have a beneficial impact on employees and organizations. Although these studies have developed elaborate models to examine high‐quality workplace relationships, none were found to explore the association between high‐quality workplace relationships and job stress/exhaustion, commitment, and social impact. To fill this void in the literature, models were developed to explain the expected association that these employee attitudes have with one another. These models were then tested on full‐time, public employees. Several important findings emerged. First, high‐quality workplace relationships were positively related to social impact. Next, social impact was found to positively mediate the relationship between high‐quality workplace relationships and commitment. Finally, social impact was found to positively mediate the relationship between high‐quality workplace relationships and job stress/exhaustion. This latter finding was contrary to expectations.