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THE MANAGEMENT OF CHANGE IN PUBLIC ORGANIZATIONS: A LITERATURE REVIEW
Author(s) -
KUIPERS BEN S.,
HIGGS MALCOLM,
KICKERT WALTER,
TUMMERS LARS,
GRANDIA JOLIEN,
VAN DER VOET JORIS
Publication year - 2014
Publication title -
public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.313
H-Index - 93
eISSN - 1467-9299
pISSN - 0033-3298
DOI - 10.1111/padm.12040
Subject(s) - context (archaeology) , change management (itsm) , process (computing) , planned change , public relations , public management , organizational change , political science , sociology , knowledge management , business , marketing , computer science , history , archaeology , lean manufacturing , operating system
This article presents a review of the recent literature on change management in public organizations and sets out to explore the extent to which this literature has responded to earlier critiques regarding the lack of (public) contextual factors. The review includes 133 articles published on this topic in the period from 2000 to 2010. The articles are analysed based on the themes of the context, content, process, outcome, and leadership of change. We identified whether the articles referred to different orders of change, as well as their methods and theory employed. Our findings concentrate on the lack of detail on change processes and outcomes and the gap between the common theories used to study change. We propose an agenda for the study of change management in public organizations that focuses on its complex nature by building theoretical bridges and performing more in‐depth empirical and comparative studies on change processes.