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A qualitative study of handovers at shift changeovers in five care homes for older people in England
Author(s) -
Norrie Caroline,
Moriarty Jo,
Lipman Valerie,
Elaswarapu Rekha,
Manthorpe Jill
Publication year - 2020
Publication title -
international journal of older people nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.707
H-Index - 29
eISSN - 1748-3743
pISSN - 1748-3735
DOI - 10.1111/opn.12339
Subject(s) - nursing , handover , qualitative research , residential care , medicine , patient safety , aged care , psychology , health care , sociology , computer network , social science , computer science , economics , economic growth
Background It is widely acknowledged that inadequate handovers are associated with putting patients at risk in clinical settings; however, handover practices have received little attention in other 24‐hr settings such as long‐stay residential care facilities. Aim This study aimed to explore the perceived purpose and organisational processes involved in the handover of information between shifts of staff caring for older residents in five care homes in England. Methods The study took an ethnographic approach to fieldwork, undertaken between February and June 2016. It consisted of observations of handovers ( n = 12) and interviews with managers, Registered Nurses (RNs) and care assistants ( n = 27) working day and night shifts. Interview transcripts and observation notes were analysed within NVivo using a matrix approach. Results Handovers were highly variable in all five care homes in relation to their timings, locations, content and participants. Managers and RNs highlighted handovers as an opportunity for risk assurance, supervision, team building, staff education and monitoring of residents’ clinical status. In comparison, care assistants considered the purpose of handovers to be prepared for the responsibilities of working a shift. The discussion addresses implications of these findings, particularly consideration of how best use can be made of RN skills and knowledge in handovers. Conclusion Research is needed to identify whether care home resident safety can be linked to handover practices and how the presence of RNs in handovers in care homes affects this. Implications for practice Care home managers, RNs and care workers may find this research useful in practice when considering how best to organise handovers and deploy staff in care homes for older people.