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Parents' and healthcare professionals' perceptions of the quality of care: A PITSTOP model of caring
Author(s) -
Wei Holly,
Corbett Robin Webb,
Rose Mary Ann,
Wei Trent L.
Publication year - 2019
Publication title -
nursing forum
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.618
H-Index - 36
eISSN - 1744-6198
pISSN - 0029-6473
DOI - 10.1111/nuf.12391
Subject(s) - health care , viewpoints , nursing , health professionals , quality (philosophy) , perception , promotion (chess) , psychology , qualitative research , medicine , politics , sociology , art , philosophy , social science , epistemology , neuroscience , political science , law , economics , visual arts , economic growth
Background Quality of care is measured by various indicators. Besides objective quantifications, it is necessary to understand the meaning of quality of care from the perspectives of patients, families, and healthcare professionals. Objectives This study aimed to understand parents' and healthcare professionals' perceptions of the quality of care. Methods This was a secondary data analysis of two qualitative studies examining parents' and healthcare professionals' perceptions of caring in 2014 and 2018, respectively. Both studies took place in a children's hospital in the United States. There were 40 participants, 13 parents of children undergoing heart surgery and 27 healthcare professionals. The current study focused on parents' and healthcare professionals' viewpoints about the quality of care. Results Seven themes emerged: p atient‐centered care, i nterprofessional collaboration, t eam communication, s afety and security, t rusting relationships, optimal o utcomes, and positive p atient experiences. The acronym PITSTOP was developed to enable healthcare professionals to recall the elements deemed as important to the quality of care by parents and professionals. Conclusions This study brought up a novice opinion that healthcare should be like a “pitstop,” not just a “repair shop.” Healthcare encounters may be brief but invaluable in helping patients and families succeed in their health promotion.