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“Just a Telephone Call Away”: Transforming the Nursing Profession With Telecare and Telephone Nursing Triage
Author(s) -
Moss Edtrina L.
Publication year - 2014
Publication title -
nursing forum
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.618
H-Index - 36
eISSN - 1744-6198
pISSN - 0029-6473
DOI - 10.1111/nuf.12052
Subject(s) - nursing , triage , competence (human resources) , health care , transformational leadership , medicine , core competency , call to action , telephone line , psychology , medical emergency , business , political science , computer science , telephone network , social psychology , marketing , law , computer network
Purpose The purpose of this article is to examine the Institute of Medicine's recommendations, the National Prevention Council Action Plan, the medical home model, and the nursing standards that drive quality for telephone nursing triage. Findings These guidelines require reconceptualizing nursing roles, a commitment to lifelong learning, continued competence, and transformational leadership as demonstrated in a best practice case study. Conclusion Given the changing climate of the healthcare system, telephone nurses are capable of improving healthcare delivery in the twenty‐first century.Moss