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Imbrications of institutional logics: the case of an e‐government initiative in G reece
Author(s) -
Hayes Niall,
Introna Lucas,
Petrakaki Dimitra
Publication year - 2014
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/ntwe.12029
Subject(s) - bureaucracy , government (linguistics) , institutional theory , institutional change , institutional logic , unintended consequences , outcome (game theory) , political science , business , public relations , public administration , sociology , economics , management , politics , mathematical economics , philosophy , social science , law , linguistics
This paper examines critically whether e‐government initiatives can be conceived of as representing a shift from a bureaucratic to a citizen‐centric institutional logic. We draw upon a longitudinal study of a G reek e‐government initiative that introduced one‐stop shops for the delivery of government services. Based on institutional theory, we provide a framework that illustrates the domains of institutional change that accompany e‐government projects and show how such institutional change can be understood as complex imbrications of contrasting institutional logics rather than one institutional logic displacing another. We argue that imbricated logics may have many unintended consequences which are not simply the outcome of either of the logics but are emergent from the imbrication.