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What Dispute Systems Design Can Learn from Project Management
Author(s) -
Costantino Cathy A.,
Lewis Melinda R.
Publication year - 2015
Publication title -
negotiation journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.238
H-Index - 32
eISSN - 1571-9979
pISSN - 0748-4526
DOI - 10.1111/nejo.12090
Subject(s) - scope (computer science) , dispute resolution , stakeholder , stakeholder management , business , design management , project management , public relations , process management , knowledge management , political science , management , computer science , law , economics , information management , programming language
The discipline of project management ( PM ), a well‐recognized management approach to large‐scale, high‐cost projects, has much to offer the field of dispute systems design ( DSD ). This article explores the core concepts of each discipline, noting similarities and differences, with a particular focus on stakeholder management, scope management, risk management, and quality management. Two case studies, G eneral E lectric's early dispute resolution program and C hevron's corporate social responsibility initiative in the N iger D elta, demonstrate the application of project management priciples in two DSD scenarios: one with internal corporate stakeholders and one with external community stakeholders. The authors identify five key lessons that dispute systems design can draw from project management and identify areas for further study.