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Managerial Mediation Competency: A Mixed‐Method Study
Author(s) -
Poitras Jean,
Hill Kevin,
Hamel Virginie,
Pelletier FrancisBenoît
Publication year - 2015
Publication title -
negotiation journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.238
H-Index - 32
eISSN - 1571-9979
pISSN - 0748-4526
DOI - 10.1111/nejo.12085
Subject(s) - mediation , psychology , scale (ratio) , party directed mediation , test (biology) , conflict management , knowledge management , social psychology , applied psychology , alternative dispute resolution , computer science , sociology , paleontology , physics , quantum mechanics , biology , social science
Managerial conflict resolution skills such as mediation have often been poorly defined and measured. We used a mixed‐method design to develop a managerial mediation competency scale. In our first study, we used semistructured interviews to identify managerial mediation skills and attitudes, from which we derived a framework for measuring managerial mediation competency. In our second study, we developed scale items and used a quantitative survey to test the scale's psychometric qualities and to gain insight into the theoretical structure of managerial mediation competency. Our managerial mediation competency scale can be used in research questionnaires or organizational surveys as a training, research, and theory development tool.