Open AccessMediators’ and Disputing Parties’ Perceptions of Trust‐Building in Family Mediation
Author(s) -
Riera Adrover Joan Albert,
Cuartero Castañer María Elena,
Montaño Moreno Juan José
Publication year - 2020
Publication title -
negotiation and conflict management research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.474
H-Index - 15
eISSN - 1750-4716
pISSN - 1750-4708
DOI - 10.1111/ncmr.12167
Subject(s) - mediation , perception , service (business) , party directed mediation , social psychology , sincerity , field (mathematics) , psychology , alternative dispute resolution , public relations , political science , business , marketing , law , mathematics , neuroscience , pure mathematics
Different studies have demonstrated that trust‐building between mediators and disputing parties is a basic factor in the success of mediation processes. The aim of this study was to conduct an integrated analysis of mediation by taking into account the perceptions of mediators working for the Mediation Service and those of the service users over a period of one year. The obtained results show statistically significant differences in the two groups’ analyzed response patterns associated with a series of factors that predict trust‐building (the mediator's legal expertise; suggesting an alternative; sincerity; focusing on settling the dispute; the appointment of a mediator by public authorities and/or by a recognized service; focusing on the parties’ common goals; highlighting the rules of mediation; and devoting some time to talking about informal matters). The identification of these factors contributes to improved training and professional practices in the field of mediation.